We suggest updating them immediately. The email address associated with your account. if(currentNav=='toggle-slide-bottom'||currentNav=='slide-menu-bottom') document.write ("?zoneid=4"); However, accounts suspended as a result of more outrageous infringements need more time to settle. Not only that, but customershatebeing lied to, so eBay prevents the sale of knock off or fake products. eBay does this so they can look back at buyer/seller communications in case any issues arise later on. if(currentNav=='toggle-slide-right'||currentNav=='slide-menu-right') This means that you arent allowed to use other sellers photos or descriptions. When you receive a case in the customer resolution center, do what you can to resolve it. At first I thought it was because I hadn't logged in for some time, but after going on the support chat they wrote that my account was suspended due to my account being a threat to their community. Here's an opportunity for eBay management to look into its practices, including suspending sellers when they don't answer the phone to an unknown number; giving insufficient information to sellers about the reasons for suspensions; and not automatically reactivating a seller's store after account reinstatement. There are services available online where you can buy aged eBay accounts that have high selling limits and 100% positive feedback. If you get to know of the mistakes on your part while selling on eBay, the possible reason behind the suspended eBay account, pretending to be naive, and acting unaware of the situation is not something that you should do! addClassName( sQuery('body'), "sml-open" ); if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); } { Many buyers check the estimated delivery date before making a purchase on eBay, so its important that you honor that. By entering your email, you'll be subscribed to ZIK Analytics newsletter. '&charset='+document.characterSet : '')); On eBay, late shipping can be a huge issue. eBays buyers are unlikely to pay attention because they expect a consistent experience within eBays ecosystem. How to resolve intellectual property issues on eBay. [CDATA[ 19 Jan 2022, The Ultimate Guide to Selling Jewelry on eBay

It means you can leave only 3 unresolved issues out of 1000 that get raised against you. API Integration removeClassName(this.parentNode.parentNode.getElementsByTagName('ul')[0],'active'); When you get suspended, eBay sends an email containing details about the suspension period and the necessary steps to un-suspend your account. If you want to go the extra mile, try and get the item to arrive to the buyer before you said it would. if(currentNav=='toggle-push-top'||currentNav=='push-menu-top') Sometimes the customers try their luck with sellers. support@zikanalytics.com. naru suspended registered I went back on (attempted to at least) & found out about suspension. Dont transact or communicate with buyers outside of eBay. He has previously worked for Shopify Stores to discuss his work, contributing to store development. You must have JavaScript enabled in your browser to utilize the functionality of this website. In worse cases, the suspension is indefinite, meaning you lose all selling privileges. [CDATA[ /*****function for checking class********/ goodwill simplemost negotiation haggling Sadly, fraud is indeed on the rise at eBay. } Affiliate What might you have done that could have been perceived by buyers as dishonest? Listing items that are banned or restricted from being sold on eBay is an easy way to get your account suspended. naru They might send you alerts to address posting violations. In addition, the first two reps were incorrect in telling the seller her account could not be reinstated - the third rep did reinstate her account. Account suspension on eBay gets imposed based on the level of violation youve been found guilty of. }, Blog ebay What, Why and Hows of eBay Seller Account Suspension, What, Why and Hows of eBay Seller Account Suspension. It auto deducts the fees from your account and keeps you from doing all the rigorous work. It often ends with an escalated issue, agitated seller, bad reviews on eBay, and top the list a suspended eBay account! People are selling illegally obtained items, not shipping the items that were purchased, stealing identities to create eBay accounts, and running multiple accounts to buy or sell more than theyre allowed to. This would cause any eBay sellers heart to fall straight to their stomach. document.body.appendChild(mask); Shipping an item too slowly will result in poor seller metrics, which can lead to account suspension. Avoid creating new eBay accounts to get around the suspension. Ill cover the details of these later on for informational purposes, but if youre serious about building a business on eBay, I recommend avoiding these at all costs. Sadly, fraud is indeed on the rise at eBay. For this reason, it's best to be humble and helpful as you try to go about restoring your selling privileges. if(type=='color') Selling outside of eBay. N.G.C.A Technology Enterprises LTD activeNav = ""; eBay will permit only a 7% delay in your order fulfillment. (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), Do this and your selling will be restricted. eBay at all times is to be treated like a partner. currentNav="slide-menu-left"; Keep cool and do not lose your calm demeanor when discussing the situation with the officials. } How to resolve intellectual property issues on eBay Dont steal photos or descriptions from other sellers and dont sell fake or knock-off products. if (!document.MAX_used) document.MAX_used = ','; Not paying the seller fees on time is the easiest way to get restricted from selling on eBay. If you share other contact informationphone numbers, sales floor addresses, email addresses, or non-eBay websitesanywhere on eBay at allit will be detected and your selling will be restricted. As a result, we've taken the following action on your account: Your Complete Guide to eBay Inventory Management The seller metrics are there as an indication of performance and to help eBay sellers keep track of this performance, not as a safeguard for policy violations. ga('create', 'UA-63841461-1', 'auto'); The best way to build trust with eBay when your account has been suspended is to follow their instructions to get it reinstated. 6. else This is why eBay has a seller resolution center. { I'm only a buyer & I've only used the site a couple times. If you violate eBays terms, you can bet a suspension will be placed on your account regardless of how good your seller metrics are. How to resolve off-eBay selling and contact issues Simple. A good seller metrics equals a lot of happy customers and is paramount in getting you a tag of the most respected Top Seller on eBay. removeClassName( sQuery('body'), activeNav ); Its technically possible to outsmart eBay, but if your first account got suspended for violating their terms, its likely your new ebay account will get suspended as well. eBay provides a detailed report on why your account got suspended. If you say that an item will be delivered in 7 days, it better be delivered by then. Selling off of eBay is a big no-no and will most definitely result in an account suspension. They want a platform where both buyers and sellers can trust that its a good place to conduct business. function showMenu(){ I spoke to customer service & they told me it was indefinite & final but they would not supply a reason. So, why does eBay suspend accounts, anyway? seller hub sales guidance competitive boost So, even though you avoided the above activities (or, maybe not), eBay still went ahead and suspended your account. Can I open a new eBay account if mine has been suspended? This step also helps eBay protect its shoppers from getting at the risk of poor services like shipments or orders issues. Even if a shopper makes a request to transact off of eBay, its against eBays terms. Below are some quick tips to creating an stealth eBay account - however we have recently created a much more comprehensive guide. removeClassName( document.getElementsByTagName('body')[0], activeNav ); If youre selling an item thats been used and has some scratches, say so in your description. And here's the response from a second eBay live-chat rep: The seller's online persona is "Super Geeked," a longtime eBay user (buyer and seller) who also has accounts on Poshmark, Mercari, and Etsy. { Registering a new account is a bad idea. mask.addEventListener( "click", function(){ activeNav = "pmr-open"; It may seem obvious, but sellers might not realize their products arent allowed. m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) Manipulating a customer into leaving positive feedback or, even worse forcing them to change their bad feedback can take you straight down a slippery road of eBay account suspension. Offers ga('send', 'pageview'); Wait out the suspension, complete the necessary steps, and change your business practices to avoid future suspensions. Running short of time? if(type=='background') Make sure youre paying the required eBay fees for your seller accounton time, reimburse eBay for any refunds given to your customers, and keep your payment information up to date and make sure you pay any outstanding fees. Practically speaking, opening a new account will only delay your suspension unless the issues you were previously suspended for are resolved. Theres not one but many reasons that may lead to your eBay account getting suspended. The dreadded eBay account suspension notice. If you completed the necessary steps outlined in eBays email and they still havent reinstated your account after the suspension period. These kinds of connections are the nature of our technical world. 15 Dec 2021, How to sell on eBay Australia? Fix any payment issues you have on your account. "

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