Gunnar Kr. Please read VERY carefully the product description, as well as the lead time email we send you, or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product. If the order ships freight you will need to sign for it. - What are the shipping charges for returning an order? You will have to note to the driver you are refusing it for clear and noticeable damages, and we will replace it immediately. Please note, the driver will not help with damage inspection. Because of the popularity of roof-top tents as a way of enabling vacations during the pandemic, when I tried to purchase an Autana 3 in early Sept. from various places online (including directly from Thule/Tepui), I found they were sold out everywhere. It happens. - How can I get shipping insurance with my order? Normally we don't.
Youll first need to unstrap and slide off the travel cover, which can later be rolled up and clipped underneath the tent, as well as undo the straps connecting the base to the extension panel and the strap holding down the attached ladder. Shipping rates are higher, plus customs and duty fees are a bit expensive. When I had a concern about whether the OEM crossbars on my LR3 could support the tent, I was impressed that instead of using this as an opportunity to sell me an expensive new roof rack, he gave me the honest response that my current setup would be fine. 6. Yes we do. We recommend you to do so, for the peace of mind, especially as they can refund you fully within 7 days in case an item is lost or stolen. We have three financing options: You will be able to check if you're eligible for financing at the product page, no need to go to checkout. Still, if you can't find what you're looking for in here, send us an email at: info@offroadtents.com or even better, call us at: 844-200-3979. It has 52 of max headroom. First, remove the travel cover and undo the straps so that you can pull out the ladder, accessories bag and the included tools. We ship from different warehousesaround the country, so it will depend on the item or your location where you should send it to. Your crossbars must be at least 1.5 tall and 3.25 wide with a minimum weight capacity of 165 lbs and minimum width of 33.5. These beams can be mounted one of two ways: the traditional way is for these beams to run parallel with the hinges so that the extension panel will run above your vehicles rear doors on either the left or right. has quick release clips on the rain fly and 2 operational sky panels in the roof. ALL Gobi racks are made on order, which means order are generally final.
Every item that we ship out is properly classified, packaged, marked and labeled. If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. To install the additional annex, first angle the ladder 90 to lift up the extension panel and provide easier access. First thing you must do is inform us. 
We will gladly help you with that. 2. If you have any doubt, questions or anything, contact Off Road Tents immediately at 1.844.200.3979 or info@offroadtents.com. If it's not in stock, we will let you know and you will be made aware of the lead time before you even return yours. Product Type - Does Off Road Tents ship to PO Boxes or Military APO/FPO addresses? The detachable annex includes a large entryway with a zippered mesh doorway and two large mesh doors on the side; all three sides can also be closed shut for privacy and weather protection. - I can't print my return label. What is the color option of travel cover ? the tent is somewhere along the way COVID-19 delayed Some of the links in this website are affiliate links, which means that if you purchase a product using our link, we will earn a small commission. Red flags are BIG punctures or any sign of forklift damage or clear negligence by the carrier. Don't open it, don't install or use the item. The Autana 3s expansive interior is 122 x 56 with the canopy entrance included; the sleeping footprint measures 96x56 for a total of 37.3 sq ft. Once its up top, slide the 8 hanging bolts into the aluminum railings so that each pair of bolts is flanking either side of its respective crossbar. This expedited shipping applies only to the transit time from the warehouse to the point of delivery. Send you a link to try and get financing with Klarna, another financing partner we have. Plus, the items are way too heavy to ship by air. Check the spam folder in case the email goes there. If you want a long-lasting, high-quality comfortable Roof Top Tent, the Autana is for you. In some cases yes. Finally, unroll the travel cover and drape it over the tent, cinching it down in all the corners and then locking down the two straps that run across the top. If you have a carrier or some company you know, please email us, send us the information and we will gladly change the shipping fee to charge you as little as we can! Also, please read more about Warranties HERE. After that, lead times can vary depending on your location and where it ships from. Whatever works for you, we will do our best to help! However, if in stock, your order will most likely be at your place between 5 to 14 days after you placed it. You can print it at home, or if you don't have a printer, you can print it at the local FedEx or UPS center. This is a high quality product, with a smart and comfortable design that beats other roof top tents by a landslide. At the moment, we don't ship to PO boxes, nor do we ship to Military APO/FPO addresses. If you can see the box IS damaged, please contact us immediately at: info@offroadtents.com or call us at 844-200-3979. Youll certainly need a bit of dedicated space to store your tent during the off-season, but its storage size is still much smaller than many other 3-person RTTs. The exact cost depends on the rates of the carrier you want to use. Also, if the order has a lead time, we will contact you to let you know when exactly you can expect to receive it. Excellent experience with this company. Most of the products in our store ship free, if they are above $300. But warranties vary from item to item, from brand to brand, and there are different scenarios. If the case is you order a product with a lead time of 4 to 32 weeks, we will ask for your written confirmation and consent to proceed with the order. Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies. If it's an item that ships freight (such as a roof top tent), that's a no. - Why can't I return some items that were custom made? Have more questions about ShipTection, click HERE to see the FAQS. However, if the tracking has been sent, it's because the order has been picked up and it's shipped. We will check and make sure it shows as delivered and that it's not a problem from the carrier's website. Car Tents, Rooftop Tents, Product SKU - WillOff Road Tentsship to AK, HI or Puerto Rico? If you want to return an item for a manufacturing defect or a warranty problem, we will send you a return label. The third thing to do is to file. No we normally don't. If theorder has already shippedandthecustomer still wants to cancel it, there will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. What should I do? Also, we need to know exactly which is your package when it gets sent back, so we can inspect it. Thule made it right by sending a replacement right away, but again Ignacio impressed by following up with me to make sure that Thule had done their jobit was comforting knowing that Off Road Tents had my back. If you send an item back to exchange it, it can take up to 30 days for you to get it back if the item is in stock. Once the return has been accepted, we'll issue a refund minus the restocking fee. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If you are not eligible with Bread, or Pay Tomorrow, and you don't have PayPal, email us, we can send you a special link so you can try to get financing through Klarna, another third party financing provider we partner with. However, there are some cases with items such as trailers, rock sliders and a few tents where we will charge a flat fee.To look at the shipping fees, CLICK HERE and scroll down to the "Shipping" section. Big tears, dents or signs of clear mistreating the packages shouldn't be accepted (Refer to Images 1 & 2 above for reference). IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. That is, if we win the claim, which is not guaranteed. 5. Protect yourself from this by examining before you sign. $700 OFF IKAMPER!! ShipTection is an additional service we offer, which you can purchase with your order and further protect it. We participate in affiliate programs to help us fund Gear Hacker. Inside the main tent body, youll find four storage pockets as well as mesh panels near the top for additional ventilation. What should I do? On other items such as racks, smaller accessories, we charge different shipping fees, but still, it'll be an additional cost, which might be expensive. Because Off Road Tents clearly prides itself in its customer service, I decided to go with them, which turned out to be a great decision. We need 5 business days after receiving the returned item to inspect it, then a refund will be issued, and it will take from 3 to 5 business days for your bank to issue the refund to your account. It is well-built with a comfortable interior and a rugged exterior that can handle anything that Mother Nature throws at it. Your crossbars must be at least 1.5 tall and 3.25 wide with a minimum weight capacity of 165 lbs and minimum width of 33.5. Simple, please email us at info@offroadtents.com with the item you have and when it was gifted to you. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. Please keep in mind all the financing options available are third parties. We will need pictures of the box. The Autana Roof top Tent has an extended private canopy entrance and includes a removable annex with PVC floor, side screened windows, and rear access door into your vehicle.
- Am I able to expedite my order with express or next day shipping? A large annex is included for keeping your extra gear protected from weather, while a plethora of no-see-um mesh screens can be opened in warmer weather to increase airflow to keep you cool. To help us win the claim, take as many pictures as you can and be PATIENT. If you want to get financing from Pay Tomorrow, choose them at checkout. If a package shipped ground it'll be dropped off at your front door. Therefore, once we fulfill your order, your financing provider will start charging you. What should I do? You can also click the tracking code on that same page, and it'll lead you to the carrier's website (whether that's UPS, FedEx, etc), where you can paste the tracking number and follow it. Your next step will be to slide out the U-shaped support pole for the ladder canopy and insert each end into the corners of the tent body; the angle of the fabric should make it relatively simple to figure out the orientation. From brand to brand shipping times may vary. - What is the reason I might need to provide pictures of the product prior to shipping? You can read more about it HERE. Before you return any item, we need to send you the exact address of the warehouse it'll be returned to. Youll then pull out the telescoping ladder to fold out the extension panel and pitch the tent walls; the collapsed rungs should be at the top of the ladder, and it should be oriented at roughly a 60 angle to provide optimal support to the extension panel. Lead times can be long, and there might be delays of 1-8 weeks on their orders (rare, but it has happened). My tent is mounted on my 4Runner and ready to go. If you're approved for financing, it depends on the options either Bread, PayPal or Klarna gave you.
Depends on the item. If any of the product(s) appear to be damaged or crushed do not accept delivery. by Chris Hayes | Nov 12, 2021 | Camping, Fall, Hike, Rooftop Camping Tents, Spring, Summer, What We Like: Durable exterior, Comfortable interior, Includes privacy canopy and annex, What We Dont: Longer conversion time, Expensive for a softshell RTT. Email us so we can get you a quote and offer you the best option for you! That means, the ground shipping UPS or FedEx trucks you see around, they're not really able to carry a roof top tent. I am so far very impressed with customer support.
