You can also enjoy a pool and a lounge. I truly appreciate your candid feedback regarding our rooms and the lovely, well maintained gardens. I have shared your feedback with him so as to know the impact he made to your overall experience. In all, there are 124 suites and rooms. Those staying at the resort can enjoy a unique dining experience at the on-site restaurant, suitably based for those who want to stay close by at mealtime. Situated on the beautiful banks of Lake Victoria just 20 minutes from Entebbe, it is convenient for the international airport and it is also only 20 minutes from Kampala, offering the opportunity for guests to take trips into Ugandas capital too. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback and other third-party features. I recommend that they engage their counterparts in Mozambique, Rwanda and Kenya on how to turn this ship around. You can find details about our privacy practices here. I must say your experience is certainly not the practice we envision as Serena brand that is known for offering excellent services that add value and exceeds your expectations. Guests staying in a Standard Room may select either a queen-size bed or twin beds, and other features include bedside tables, a dressing table, a desk and chair, a seating area, a balcony, and a gorgeous marble bathroom. My favorites rooms are on Blocks 14 & 13. We asked about these things at check in and were brushed off instead of assured that they were confirmed. There is accommodation at Lake Victoria Serena to suit all types of traveller, and one category has even won Ugandas Leading Hotel Suite for three consecutive years at the World Travel Awards. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The place where to recreate and indeed work while in Uganda (Kampala/Entebbe). Yes, free parking is available to guests. Can advisors add a surcharge to cover credit card fees? Youre just 5 easy (and fun) steps away from creating your ideal Travel Dream Board. This stay has listed several different cleanliness practices. Cancellation/prepayment policies vary by room type and provider. You can expect to see hornbills, Marabou stork, and black-and-white colobus monkey and the gardens host all sorts of events throughout the year. All Right Reserved 2014 Total IT Software Solutions Pvt. Packed lunches are available for sightseers. A wide range of alcoholic and non-alcoholic beverages is available at The Kigo Bar, and The Club House serves delicious breakfasts, lunches, and dinners close to the golf course. Our consultants have lived and worked in Africa and have a real passion for what they do. The Lake View Pool Terrace offers caf dining, family snacks, cocktails, and more, while The Courtyard Lounge and Piano Terrace is perfect for pastries, ices, coffees, and wines. But opting out of some of these cookies may have an effect on your browsing experience. Yes, Lake Victoria Serena Golf Resort & Spa has a pool onsite. Search for the cheapest hotel deal for Lake Victoria Serena Golf Resort & Spa in Kampala. The resort also offers an inspired selection of dining and social experiences with the option of eating indoors, outdoors, poolside and lakeside. Sign up for the Albrecht newsletter and be the first to learn about new golf packages, special offers and exclusive travel experiences. Management promise to continue offering excellent hospitality services and products that add value to our guests and exceeds their expectations. Yes, Lake Victoria Serena Golf Resort & Spa offers an airport shuttle for guests. I wouldnt stay here again. Plans are afoot to link it to the EntebbeKampala express highway connecting to Jinja, further opening this area of Uganda for travellers who like to explore. Clusters of pastel-painted villas house 124 rooms, all of which enjoy panoramic views across the marina to the hazy expanses of Lake Victoria. Tripadvisor performs checks on reviews. Avoid weekends as families bring their kids to swim and there is brunch so it gets overcrowded, Dear Kipepeo254, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and for sparing your valuable time to share your experience with us; giving us detailed and constructive feedback. Guests arriving at the property find nothing short of an Italian palace to greet them, complete with vibrant mosaics and enchanting colonnades. The Uganda Wildlife Education Centre is worth a visit too, as are Ngamba Island Chimpanzee Sanctuary and the shoebill-rich marshes of Mabamba. This cookie is set by GDPR Cookie Consent plugin. Entebbe International Airport is just a 30-minute drive from Lake Victoria Serena Golf Resort & Spa, and a shuttle service is provided for those staying at the property. I also truly appreciate your kind words about our staff as well as our product and services. We are so happy to hear that you had a wonderful experience and enjoyed the stories shared by our staff. I really empathize regarding the points you mentioned and I have brought this up to the rest of the management team.Please be rest assured that corrective measures have been taken to address all your concerns especially in responding and confirming bookings. We have visited all the destinations we offer. Second, the pool was the greatest disaster. We provide complete 24*7 Maintenance and Support Services that help customers to maximize their technology investments for optimal business value and to meet there challenges proficiently. Thank you once again for choosing to stay with us and looking forward to welcoming you back during your next visit at the resort. Add to that the PGA-affiliated championship golf course, the state-of-the-art gym and the world-class spa, and you have the perfect place to relax and unwind. They provide a private bathroom and wireless internet access. See more questions & answers about this hotel from the Tripadvisor community. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. All Rights Reserved. If you opt for an Executive Room, you can enjoy all the amenities of a Standard Room, but with a larger seating area, a larger desk, and two balconies. I once again appreciate the time you took to share your concerns, and hoping that you will give us another opportunity to better serve you in the future. The hotel has been styled to echo an Italian palace with a lofty bell tower, glittering mosaics, rustically arched pool terrace, shaded colonnades, and a Roman coliseum. You also have the option to opt-out of these cookies. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Lake Victoria Serena Golf Resort & Spa that suits you best. I appreciate your feedback and management promises to promptly review the maximum number of residents to be allowed at the pool deck for an ultimate guests experience. The staff is very professional and provided quick service. Check-in time is 12:00 PM and check-out time is 11:00 AM at Lake Victoria Serena Golf Resort & Spa. Exceeding guest's expectations is our utmost objective and glad to inform you that we are working on bird watching as an activity for you and all bird lovers to enjoy at the resort. Protea Hotel Entebbe is very conveniently situated close to the citys international airport. Step 1: Select which part of the planet you wish to explore, Step 2: Clarify what kind of traveller you are, Step 3: Tick off those grandbucket list experiences that will fire your imagination, Step 4: Log in to create and add to your Dream Board. Does Lake Victoria Serena Golf Resort & Spa offer any business services? Your experience is certainly not the practice we envision as Serena brand that is known for offering excellent services and products that add value and exceeds guest expectation. Amenities are in all rooms unless noted otherwise. The cookie is used to store the user consent for the cookies in the category "Other. Each is exquisitely furnished using a pleasant palette of cream and terracotta. Drinks are somewhat pricey but that is to be expected at a high end hotel like this. Ltd. Design & Developed by:Total IT Software Solutions Pvt. Lake Victoria Serena is ideal for travellers hoping to spend a supremely comfortable time in this region of Uganda. Enjoy freshly baked patisseries accompanied by the finest Italian coffee. Copyright 2022 Northstar Travel Media, LLC. Kind Regards. Which room amenities are available at Lake Victoria Serena Golf Resort & Spa? Are any cleaning services offered at Lake Victoria Serena Golf Resort & Spa? Lake Victoria Serena Golf Resort & Spa Features, Lweza-Kigo Road off Entebbe Road, Kampala 01000 Uganda. We recommend calling ahead to confirm details. Free parking is available at Lake Victoria Serena Hotel. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We stayed here for one night in a standard room as the hotel is nearby the airport and we had to catch an early flight. Keen anglers will be pleased to know the resort is conveniently situated within close proximity to prime fishing spots. On standby 24 hours per day, 365 days per year. $208 per night (Latest starting price for this hotel). These cookies provide information on metrics such as the number of visitors, time on site, bounce rate, traffic source, etc. Dear Susan W, I would like to thank you for taking time to express the unpleasant experience you had during your recent stay with us. Images powered by. Brian Jackman, safari expert for The Sunday Times, The Telegraph, Cond Nast, and the BBC. Kind regards. If you have time to explore Entebbe during your stay here, you need only pop down to Lake Victoria Serenas travel desk for advice and information on all the local attractions. However, the hotel was disorganized. It is run by Serena Hotels, a company with an impressive portfolio of deluxe properties across Africa and Asia. Extremely mediocre experience. Yes, Lake Victoria Serena Golf Resort & Spa offers airport transportation for guests. See why so many travelers make Lake Victoria Serena Golf Resort & Spa their hotel of choice when visiting Kampala. When the time came for our Covid test appointment, it turned out they hadnt actually. We played golf and thoroughly enjoyed the course. There are two ways of getting to the airport: the toll road (much faster) and the non toll road (much slower due to traffic and construction). Your comments and suggestions will go a long way in ensuring that our services are improved so as to attain maximum guests satisfaction. Is parking available at Lake Victoria Serena Golf Resort & Spa? There are more places to choose from in the. The impressive array of communal areas at Lake Victoria Serena is matched by the very high quality of its guest accommodation. You can change your mind at any time by clicking the unsubscribe link in the footer of any newsletter you receive from us, or by contacting us at travel@albrecht.de. The pool bar is excellet. The resort grounds are lovely and very well maintained. These come in three categories Standard Room (114), Executive Room (8), and Presidential Suite (2). And birdlife means birdsongs. The cookie is used to store the user consent for the cookies in the category "Analytics". Share your experiences! Claim your listing for free to respond to reviews, update your profile and much more. It is only through feedback, that we are able to improve and make your next stay with us a lot more comfortable. Yes, Lake Victoria Serena Golf Resort & Spa offers free Wi-Fi. Kind Regards. It is indeed a great honour to hear that our resort has the best ambiance to recreate and work. Nothing to write home about and only enjoyable delicacy was the fish. We also use third-party cookies that help us analyze and understand how you use this website. 100 Lighting Way Secaucus, NJ 07094-3626 USA Telephone: (201) 902-2000, Lake Victoria Serena Golf Resort and Spa Exterior. Top room amenities include a minibar, air conditioning, and a flat screen TV. Visitors are welcome every day.Advance booking is essential. Kind regards, Hotels near Lake Victoria Serena Golf Resort & Spa, Lake Victoria Serena Golf Resort & Spa Pool, Lake Victoria Serena Golf Resort & Spa Rooms, The Leading Hotels Of The World in Kampala, Hotels near Kampala International University, Hotels near St. Augustine International University. Thank you for your patronage and I do look forward to welcoming you on your next visit. We did sit outside at the bar. From all of us at Lake Victoria Serena Golf Resort & Spa family, we look forward to seeing you again soon! What are some of the property amenities at Lake Victoria Serena Golf Resort & Spa? The Lake Victoria Serena Golf Resort and Spa sits amidst terraced rose gardens above its own boating marina, which has been sculpted from the glittering waters of Lake Victoria. If you are travelling with children, please let us know their age at the time of travel. Been to Lake Victoria Serena Golf Resort? What food & drink options are available at Lake Victoria Serena Golf Resort & Spa? Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. Rooms at Lake Victoria Serena Golf Resort & Spa provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with free wifi. Then look no further than Gorilla Bookings, which is a popular Kampala park and it is conveniently located a short distance from the hotel. There is a pool, but we didnt use it. They boast all the features of the Executive Room, but the bed is king size and there is a lot of extra space in the form of a reception room, a dining room adjoining a private kitchen, a private event or conference room, and accommodation for staff. This is the version of our website addressed to speakers of English in the United States. Once again, thank you for your valued feedback and do hope you will give us another chance to serve you better whenever your travels bring you back to Kampala. This cookie is set by GDPR Cookie Consent plugin. I am glad to hear that our internet service,meals and conference facilities were excellent.. A boutique property, The Boma Hotel contains a small selection of rooms and provides a peaceful stopover stay for guests on their way to or from safari in Ugandas western national parks. With summer offers, Christmas special availability and our expert in-the-know advice, the YZ regular newsletters keep you up-to-date with the latest news from Safari Africa. Both suites are found within the main building, at penthouse level. Thank you once again for sharing your feedback with us and looking forward to welcoming you back during your next visit. Thank you once again for sharing this wonderful feedback on Trip advisor..Looking forward to hosting you again in the near future. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. That means that you can always find a great deal for Lake Victoria Serena Golf Resort & Spa. If I got I'll ever go back, it will be because of the good internet, the amazing lakeside view, and the beautiful stories of the staff. Rated among the best courses in the region and the first golf course in Uganda to have bent grass, the course is in great condition.