Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive. Simply download the correct firmware and the upgrade will go through without any issue. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application. It is strongly recommend performing the Database Rebuild again. Hikvisions Channel Partner Program is tailored for resellers, system integrators and installers around the globe to promote products and solutions and grow businesses together. EwmL!SJrq(CHh Irida Labs joined the Hikvision Technology Partner Program (TPP) with its PerCV.aiend-to-end Vision-AI software and services platform which is now available for Hikvisionsnetwork cameras. We invest heavily in R&D, hundreds of millions of dollars per year, to supply the market with reliable, secure and innovative technology with unmatched value. Our goal is to help our Hikvision Dealer Partners fortify and grow their businesses. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete. For details, refer to the section "Database Optimization and Repair" above. Recording Data is still missing after database rebuild process. If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. This simply means that the firmware does not match the NVRs hardware. This simply means that the firmware does not match the NVRs hardware. This is clearly indicated on the NVR label and on the box by the serial number. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries). Downgrading is not recommended. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade. These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. Export configuration is highly recommended before performing the upgrade. v.4.1.xx) on this model. Do Not Install standard firmware (e.g. It is strongly recommend performing the Database Rebuild again. The firmware is not interchangeable: Please do not be alarmed if a Firmware Mismatch message pops up on the screen during the firmware upgrade. Combining low-light monitoring capabilities and high-definition recognition, Hikvision smart IP cameras can easily meet the requirements of enterprise projects. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION. In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs. For the ease of reference, these modified units are known as C-Version units. . It is strongly recommend performing the Database Rebuild again. IMPORTANT! As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The process may still varies depends recording data. hbbd```b``v )D2I6C`v)(vA -XC`5``v0dNY Lek? 67!@ endstream endobj startxref 0 %%EOF 243 0 obj <>stream This model requires non-standard firmware. Perform Database Rebuild regardless if system is having any database issue symptom. Downgrading is not recommended. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. View the most updated version of this document here: https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions. Doing so will permanently damage your system. Should the problem persist, contact technical support. Refer to Step 4 and onwards in the previous section. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure. 2022 Endeavor Business Media, LLC. As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The only difference between the C-Version and non-C-Version is the firmware. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. -Henrik Sydbo Hansen, Head of the Camera Partner Program, Milestone Systems, To achieve Milestone Elite level status a camera partner must demonstrate commitment in achieving maximum return on investment for our joint customers through superior product knowledge and a focus on long-term customer satisfaction, says Henrik Sydbo Hansen, Head of the Camera Partner Program at Milestone Systems. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. Milestone Systems, the open platform company in networked video management software (VMS), has elevated Hikvision Digital Technology to the status of elite partner in the Milestone Camera Partner Program (CaPP). These changes do not have any effect on the performance and specification of the recorders. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.. Any v4.X build can be upgraded directly to v4.50.00. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. For more information on cookie practices please refer to our cookie policy. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. Database rebuild may not has been completed properly. Traffic Signal Controller Configuration Tool_V2.2_E, How to Do Self-Service Password Reset on DVR NVR GUI, How to Do Self-Service Password Reset on Hikvision Device Web Browser, How to Enable Hik-Connect Service in Device, How to reset Password Using the GUID File on Local GUI or by Answering Vaildation Questions, How to Unbind Device from Hik-Connect Account, Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service, Alternative Strategies for Internet Explorer Web Services, Security Vulnerability in Some Hikvision Hybrid SAN Products. The only difference between the C-Version and non-C-Version is the firmware. To be named a Milestone elite partner, companies must demonstrate outstanding sales, implementation, consulting, and support for Milestone Systems solutions and consistently show excellence in business initiatives and marketing. Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. The only difference between the C-Version and non-C-Version is the firmware. If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the. /9:4!,U#c7GLc=Jb'|S4,Di,qK4 ;cO9Xe7O+&9fhIS) Milestone is dedicated to shorter product development cycles to facilitate the Milestone partner communitys ability to respond to ever-changing market demands. We ensure that your solution gets the proper response through our communication channels. By completing and submitting the form below, you are requesting to be contacted by a Hikvision sales representative to learn more about the program. If you dont agree to these terms, you may not download or use any of those materials. The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof. This model requires non-standard firmware. The process may still varies depends recording data. If you don't, you can set up a free hikid in the next step and apply for permission to view it, Project registration, solution & special price support, Synergy between Your Solutions and Hikvision's. Empowered by deep learning algorithm, Hikvision pro series network cameras with AcuSense detect and recognize people and vehicle targets. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries). The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. View the most updated version of this document here: https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions. Privacy Policy. Hangzhou Hikvision Digital Technology Co., Ltd. All Rights Reserved. Privacy Policy. Upgrade the DVR according to the chart above. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. 2. Hangzhou Hikvision Digital Technology Co., Ltd. All Rights Reserved. @"sO]7 _' irP Zc!!rG"DE0TF!u0a,4BdD%TXB To learn more about the HDP program, please click here to be contacted by a Regional Sales Manager. v.4.1.xx) on this model. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. h +x"bay>'BwD};&`r@fGkip()pI!RHG:2JTse@^]G?eRN].gStfx*3 G. Copyright 2022. Database rebuild may not has been completed properly. Milestone Systems has elevated Hikvision Digital Technology to the status of elite partner in the Milestone Camera Partner Program (CaPP). 2. Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service, Hikvision's FCC Supplier's Declaration of Conformity (SDoC), License Activation/Deactivation for Offline Systems, CCPA Notice at Collection for California Employees and Job Applicants, Explosion-Proof and Anti-Corrosion Series, HikCentral ReGuard Video Alarm Monitoring, Optimus - Middleware Integration Solution, Touchless Identity Authentication Terminal, Peripheral Accessories of Mobile Video Systems, Self Screening and Questionnaire Solution. Perform Database Rebuild regardless if system is having any database issue symptom. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . Do Not Install standard firmware (e.g. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Note: This is not an official application. In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete. Database Rebuild process is average ~30 to 60min per TB. This simply means that the firmware does not match the NVRs hardware. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade. 5. Hikvision's motorized Pan-Tilt cameras support remote and easy adjustment of camera viewing angles on the Hik-Connect app. 1. above. Do Not Install standard firmware (e.g. By joining the technology partner program, you will enjoy access to a wealth of technical and commercial resources. View the most updated version of this document here: https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions. You must use custom firmware v.4.1.25 from the. As the worlds leading video surveillance manufacturer, we take a team approach to winning business, working alongside our partners through the entire business cycle. The firmware isnotinterchangeable: Please do not be alarmedif a Firmware Mismatch message pops up on the screen during the firmware upgrade. The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. 1NJttJF(n(J*+Q$E;7. This model requires non-standard firmware. Milestone and Hikvision are constantly showing a strong and proven ability to drive value and performance in our integrated solutions, says Jiang Zhi, GM of Hikvision Europe. Reconfirming Channel's Recording Schedule. Simply download the correct firmware and the upgrade will go through without any issue. With Hikvision, you can opt for proejct integration only, or you can choose to invest more time and effort and explore the many opportunities afforded by the partner program. above. Simply download the correct firmware and the upgrade will go through without any issue. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.After upgrading to v4.X, the recorder database will need to be converted and optimize. If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. The firmware is not interchangeable: Please do not be alarmed if a Firmware Mismatch message pops up on the screen during the firmware upgrade. Simply download the correct firmware and the upgrade will go through without any issue. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries). Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below. This simply means that the firmware does not match the NVRs hardware. Hikvision Pro Series network cameras aim to provide just the right components, including intelligent features that are affordable and easy to use. IMPORTANT! All-in-one cameras can capture excellent panoramic images as well as close-up images to give consideration to both a panorama and detail. Export configuration is highly recommended before performing the upgrade. From this increased partnership our channel partners and customers will receive an exclusive level of engagement and commitment with the advantage of cost-effective camera technology fully supported by Milestone software.. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.After upgrading to v4.X, the recorder database will need to be converted and optimize. The Hikvision Technology Partner Program features three levels. All recorders must reach v3.4.92 before proceeding further. Doing so will permanently damage your system. Do Not Install standard firmware (e.g. Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. Register for your free asmag.com membership or if you are already a member. Do Not Install standard firmware (e.g. The firmware is, The non-C-Version (Q series) NVRs must use. In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs. 5. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page. Simply download the correct firmware and the upgrade will go through without any issue. The process may still varies depends recording data. - Confirm channel's recording schedule is enable. if a Firmware Mismatch message pops up on the screen during the firmware upgrade. Notice on the Discontinuation of iVMS-4500 Software and HiDDNS Service, Hikvision's FCC Supplier's Declaration of Conformity (SDoC), License Activation/Deactivation for Offline Systems, CCPA Notice at Collection for California Employees and Job Applicants, Explosion-Proof and Anti-Corrosion Series, HikCentral ReGuard Video Alarm Monitoring, Optimus - Middleware Integration Solution, Touchless Identity Authentication Terminal, Peripheral Accessories of Mobile Video Systems, Self Screening and Questionnaire Solution, The non-C-Version (Q series) NVRs must use. This model requires non-standard firmware. - Check if the channel is on correct recording schedule. Doing so will permanently damage your system. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade. In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as Q series.. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below. The only difference between the C-Version and non-C-Version is the firmware. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. a{"q~j:Ij7:\$bc'D86[nagx`#bH]fD8:z&h%KCXE@wL^|r&nHv::f. 180 0 obj <> endobj 205 0 obj <>/Filter/FlateDecode/ID[<4DA0C0D8D75446E5867DE2384BD1D2BD>]/Index[180 64]/Info 179 0 R/Length 120/Prev 700134/Root 181 0 R/Size 244/Type/XRef/W[1 3 1]>>stream To check log > System > Log > Information > Database Rebuild Started and Stopped. Our Hikvision Dealer Partner Program (HDP) was developed for our dealers to have success and grow into the appropriate level while adding upon itself as you grow your business up the value chain. If Database Rebuild Started and Stopped log has been log only within few minutes. PerCV.ai now supportsHikvisionCameras and Softwarewith a plethora of advancedIndustry 4.0, Retail and Smart Cities/Smart SpacesAnalytics functionalities.PerCV.ai integrates ML models for people, vehicles, or any type of object detection together with vision system design, data management and ready to use deployment tools for on-device intelligence. Any v4.X build can be upgraded directly to v4.50.00. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. From this increased partnership our channel partners and customers will receive an exclusive level of engagement and commitment with the advantage of cost-effective camera technology fully supported by Milestone software. Hikvision offers innovative video surveillance solutions for projects of every size: single camera to enterprise and everything in between. We would like to thankHikVisionforworking closely and supporting our teamduring the last3months, making this integrationa true added value for our customers., More information about PerCV.aihttp://www.percv.ai/, https://www.facebook.com/VisionSystemsDesign?ref=hl, https://www.linkedin.com/company/vision-systems-design. After upgrading to v4.X, the recorder database will need to be converted and optimized. You must use custom firmware v.4.1.25 from the. Upgrade the DVR according to the chart above. By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . Hikvision.com uses strictly necessary cookies and related technologies to enable the website to function. H4 With your consent, we would also like to use cookies to observe and analyse traffic levels and other metrics / show you targeted advertising / show you advertising on the basis of your location / tailor our website's content. If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as Q series..