I thought I was the only one having issues with checking out on LVs website! You could also check the page from another computer and network. I tracked the bag online and there was a note saying it could not be repaired and to call for further details. Hello. isn't that MY call to make?! Then when I finally get to talk to this guy he said I have to return it to a store. We visited the George Street Sydney store to complain and ask for a replacement. Upon opening the box, the bag was stuffed into a really smaller box causing the bag to bend in numerous places right in the middle of the bag. I have never had to wait 2 months for an order to ship. 
This company is so not worth it. I hung up & called back & spoke to Christina who was very pleasant and listened attentively & apologized & checked into it for me. What kind of nonsense and conflicting information is going on here???? "IT HAPPENS ALL THE TIME!!" This is on my Pochette Metis with the crooked closure being visibly obvious, and some cracking on the glazing. Abandonment stats, credit card patterns, code samples, and demos, for usability, Delivered twice a month, ad-free full-length research articles, 1-click unsubscribe at any time, Drop-Down Usability: When You Should (and Shouldnt) Use Them, Format the Expiration Date Fields Exactly the Same as the Physical Credit Card (90% Get It Wrong), PDP UX: Core Product Content Is Overlooked in Horizontal Tabs Layouts (Yet 28% of Sites Have This Layout), Form Field Usability: Avoid Multi-Column Layouts (13% Make This Form Usability Mistake), Form Usability: Getting Address Line 2 Right. You could try to reload the site directly from the Internet. "You take very good care of it. 
No luck. Customer service has done nothing to solve this issue. So frustrating! Get off. If you wish to dive deeper and learn about each guideline and even review your own site youll need to get premium access. I had just had surgery on my feet the week prior so I wanted to call to see A. what couldn't be repaired and why. It was addressed to Amber ** (client services) from ** (client services). I recently noticed that the bag had "CRACKS" around the zipper.. There are very minimal support I get from them. I completely understand the low ratings. Why wasn't it my decision to make? We went to return a bag to the Louis Vuitton store, in Natick, MA. Has anyone else had this? Cant wait to receive my new item, thanks again Tia. Client bough it from a Louis Vuitton Store 5th ave two years ago. I bought a Mtis a month ago from Miami and am happy with it. After entering the store The assistant was even more cutting and rude. Out of all of the calls, it was never flagged that the item purchased was no loner in stock. Their online is a scam and the customer service is absolutely horrible!!! The stitching on the handle started to tear so I took it into the Collins Street store in Melbourne on 6th May to be sent to Singapore for repair. So now today I am being told that it will take 14 days to have my new bag sent to me??? tote bolso pu bolsos shoulder cuadros neverfull souneq toiletry bimba ultrachollo reisetasche umhngetasche innentasche atirb roach schonheitsprodukte yourgirlknows homedecormomma edelstahl Before a week I noticed some white big stains over my bag. Every day I sent emails with complains but NO ACTION!!! JavaScript is disabled.
She said someone would call within 24-48 hours (mind you, you cannot call a store direct. you can only call the general LV number and then they direct you from there). 800 # does not offer assistance in any way, nor can you speak with any manager.
The UPS driver did not deliver this to the door & get the required signature. They flood the store with sales reps, but to get something repaired due to defects is a nightmare! Cant get past the Payment section using a variety of credit cards, even willing to use PayPal. 10,500+ annotated designs for systematic inspiration. If the results do not appear within 30 seconds, first check the entered domain name and then try to reload or refresh this page. I took my purse in for repair only to get it home and noticed that my lock was missing off my purse. I was planning to buy a different bag down the road when I had an income again as I used to love the bag however after this awful experience, I'll be taking my hard earned pay check to another company. Ive purchased numerous products from them and I highly recommend the brand. Press question mark to learn the rest of the keyboard shortcuts. They do not stand behind the craft and Im very disappointed. I reached out for help with a peeling logo and they said they could not help. I contacted UPS who advised that they are not able to accept a digital return label & I should have this return label in my box. Please explain how this could have happened." Well a week later today (23rd June) and no call. Ruined in less than a year and a half. Be aware and careful with your money when you visit Louis Vuitton. Its been there for a few months. The manager there regurgitated some nonsense about the make of the shoes and how the shoes are not really suitable to wear in the rain because of the manufacturing process for these particular shoes. My brother signed for it since I was working and to my disbelief it was an empty box and the bag was missing (my brother called to let me know). Without a hassle on their side they got their money! Apparently, the website has been having issues. NO RESPONSE. That turned out to be wrong and a glitch on LV's website because all 4 of my orders went through and I am being charged for all of them. At UPS, they charged me $3.50 to print the return label. We were there to return and exchange the bag which was never touched. At least the CA and I are getting a good laugh out of this. On top of that, I went through this long and arduous process for over a month before being told there was nothing they could do - during which time I could have made other arrangements. I insisted to lodge complain and speak to store manager Mellisa. In the past 2 years, I've purchased approximately 12 pieces (combination of in-store, but majority online). Will never purchase anything from LV again, poor quality merchandise and poorest customer service. lookup It was all agreed that the coating could not be fixed (which I was not worried about) but that the stitching on the handle could either be restitched or the handle would be replaced completely so I could continue to use the bag. After the test is finished, the result will be displayed below. We called client services who mentioned that every store makes it's own decision. We want to know how we can receive any justice on being publicly shamed and being told that we were sold a damaged bag just because Georgina ** did not want to return it due to her ego and attitude. I have purchased Louis Vuitton bags over the years and I had always heard that they stand by their products. Not to mention the worse part being the lack of customer service and lies and rudeness. Zojuist.
I was in the store for about 15 minutes going through everything with the bag including coating tear. What was the point of a gift receipt if I cannot speak on this purchase. In a such an expensive bag. We complained about this several times and! I explained everything to him. Ive spoken to 5 different customer service reps - placed the order online 6 separate times - chatted online with customer service at least 6 times (each time I attempted to place the order) and have sent countless emails with nothing but frustration as a result. I was shocked! Clearly, the 6-key holder was 1) stolen 2) not placed in the orange box. Im Very disappointment for such a bag experience. Good bye Louis Vuitton! My first impulse was to try again, but first I checked my banking website and the charge was pending on my cc there, so I didn't do anything, and it finally showed up later in my orders on LV's site. She said it was the cracked plastic. keepall flaws I was trying to clean it with a towel and some Water and it doesnt seem to. Its a scam. Do not buy Louis Vuitton bags - they do not stand by their products. I wore it three times. There are other browsers: try browsing with opera, firefox or chrome. Same issue when I put in CC info it just stops moving from section to section. So we were left none the wiser. That exact thing happened to me when I ordered my Odeon MM. I was debating between a YSL bag and a LV one and it looks like I made a poor choice with my 3k. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Just a paper outlining Exchanges and Returns & advising me to contact the 1-800 number which I did. Opened the brown box, slid open the icon orange box and it was EMPTY. This profile has not been claimed by the company. I also called and they said they didnt know about the website having any issues. websitedown.info, internetspeed.info, findipaddress.net, currencyxc.com, cheapestdomain.info, Contact | Privacy Policy | Terms of Service.
I looked in the site at the product care and it didnt say anything about to careful with alcohol or hand sanitizer. After trying for 16+ days to place an order for 4 items, I am no longer a customer. What is wrong LV Dubai Mall? Upon delivery, this was left in the building lobby. And I have had some for 30 years. Hoping whatever it is gets sorted quickly. 4. Browse all of our content by a context unique to your (companies) needs. They are supposed to respond within 7 business days. I said, "I take excellent care of this bag. Payment Flow & Methods (Incl. Countless phone calls over a period of 5 days to establish whether it was worth taking a trip to the store. About 3 weeks ago, I went to the Bloomingdale's LV store in SF and brought my metis to show the metal closure being visibly crooked. And I will blast this all over social media!!!! Out of the three to four customer service reps we talked to, only one was actually helpful. Each person has had a different wording of the same excuse, Oh Im so sorry, I dont know why youre having so many problems. Finally, coming from The Netherlands, I went back to that very shop in Santa Monica California And it took me again almost a week to GET MY OWN MONEY BACK!!! After months of trying to locate an item she was able to get it for me. If you must have an LV item only go to the store. Disable security software: failed page loads can be caused by anti-virus and firewall software as well. My sisters have others luxury bags for so many years and they look like new. They were sent out separate. I don't recommend anyone spend their hard earned money with Louis Vuitton. She is hired by Louis Vuitton to provide extremely poor customer service. 9. Notwithstanding the fact that no message was left on my daughters number. I've never encountered that issue but sometimes the site does go down for unscheduled maintenance. I didn't say this to the girl on the phone, but I did express my frustration as to why the Singapore repairs couldn't give her information as to really why the stitching wasn't repaired or why I wasn't given the option that it might crack the plastic a bit more if that was the reason. I just ordered something the other day with no issues. I can add to cart, but when I click on proceed, the cart is empty again. UPS advised that I needed to print off the label in order to get this picked up or I can leave my house during quarantine and go to the local UPS store and have it printed & returned that way. This can be done by pressing CTRL + F5 keys at the same time. On Boxing Day 26/12/2019 exactly 20 days after the purchased, I noticed both corner of my bag start peeling off, I was so disappointed with the quality and went back to LV store outlet on 27th December to log my complaint, Im very disappointed was told that it was caused by wear and tear, OMG! It doesnt say anything about alcohol or hand sanitizer but it says to never use solvents to clean the bag." Anyway. A BIG SHAME! At the end of November in 2019 I bought the Louis Vuitton onthego gm tote. I understand that they're trying to avoid fraud but I paid full amount of $390+tax on it. Its location on this page may change next time you visit. I just needed the handle stitching to be repaired. I then went to UPS against my better judgement and against the orders of the lockdown to return this. Hi, yesterday and today I've been trying to order something from the website and it keeps coming up with 'bad request'. Im sure we can take care of it. Really, truly that was why I called/emailed/hit the chat with representative link and I still dont have an actual order placed. Then he said I have to take a picture of it and send it so they can review it and decide if I'm gonna get a replacement for it or not. I told them I would re-send the pictures. B. my partner would need to pick up the bag so I wanted to know what they needed for ID for him to collect. Since were under quarantine stores are closed. All Rights Reserved.
"Oh yes" he said. What if I didn't want him to know I was dissatisfied with the gift??? Third-Party). I can't use the bag anyway because the stitching is nearly off from the one handle. so even if the plastic cracked a bit more, I don't understand why they couldn't restitch or take the handle off and replace it with a new one. Again why wasn't I asked? She said maybe they were afraid the plastic would crack more and they didn't want to damage the purse more in case it made it worse. After 1 day of not hearing back I called them to follow up. 10 pages of Louis Vuittons e-commerce site, marked up with 119 best practice examples: Explore similar case studies of Apparel & Accessories and Luxury Goods sites: Every 2nd week, we publish a new article on how to build state of the art e-commerce experiences heres 5 popular ones: See all 326 articles in the full public archive. The domain name of the unreachable website.
I ordered over 2,000 dollars worth of products on December 10, 2019 and have yet to receive even a shipping confirmation. What is the Hype about? So now it would take longer for me to get what I paid for just in case and it's not even sure. People paying a lot on this product. What a disappointment LV has turned out to be. I bought my son a pair of Louis Vuitton moka cloured "Run Away Sneakers". We are left out of pocket for almost $2000 and no bag, weve reported it to our bank and they say 30 days to investigate. But I wouldn't recommend buying from Louis Vuitton until they get their quality issues resolved. I've not had problems with other websites so I don't think it's my computer. Mario ** at Client Services (TX) is phenomenal, I highly recommend his services. belt louis vuitton date code fake stamp spot authentic
