This was in mid-July. I grabbed the item from my cart and sat it on the end platform of their checkout lane, That is when this supervisor/manager decided to have the last word by saying "Thanks for doing that, it saved me the work". acid cleaners based first since they always have what I need in basic hardware. I went to Menards in Holland, OH last night to start getting prices and to really see what they have (products) and if anything would be useful for me and also to get ideas. Will never set foot in a Menards store. They just kept telling us they wouldnt give us a refund and to talk to the company we dont want to.
I said, "Just a simple price adjustment please." Unsubscribe at any time. That 9 miles to carry the materials in case anyone cares. Zero information, zero customer service, zero help, zero warranty, and just expensive junk. I now have to boycott. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I was told it would cost me shipping as well as a TWENTY FIVE PERCENT RESTOCKING FEE! chlor chlorinating hgh 2602 lyr They told me that the truck was just leaving and should be there shortly. I was back in the paint department asking a question about putting Killz/primer on a floor and I didn't know if I should go with latex or if it mattered? I will NEVER spend another dollar in that store and have already told numerous friends and contractor contacts about my experience. Additionally, garage door openers did not include extensions needed for the doors. 15'*30' structure with a 5 pitch roof, 6" overhang on the left and right side and zero overhang toward both gables. Well after standing there in line for 30 minutes, I get someone and end up asking for the manager, because it was obvious he was clueless. 
They were promised between 7 am - 12 pm. There is no phone number or email available to the customers that I could speak with. Managers. I am a contractor and meet new people every day and you can be sure that every chance I get I will tell my tale! The phone has big screen and extremely nice detailed pictures! We bought a washer from the Brooklyn Park Menards and it right away started making squeaking noises and then a horrible high pitch noise when it spins so we wanted to wait to see if it was just because it was new. They instructed us to take them to Small Engine Speciality in either Peoria or Washington, Illinois. And then it started leaking so we went to return it and we had to wait a long time and also they made us tell our story with my video proof of the noise and everything to 5 different workers just for the last two to tell us that there is nothing they can do and that because they have a 7 day return on appliances or it has to not be used or in original packaging!!! I replied and let them know that he needs to read fine print as I can't return it. What are some popular services for pool & hot tub service? I asked that same ** guy if there was a way they could add some black paint to them and he said no, but did try to offer some advice. What a joke! In the meantime we have had a call from their installation contracting dept. Its location on this page may change next time you visit. I asked for the delivery charge to be credited since I stayed home all day rather than 1/2 day. I went to cash out and this is where my experience went south in a hurry. Burlington, WI Menards Pole Barn purchase - $25K spent and Menards customer service is HORRIBLE, just awful experience. It is now going on 3 months of going back and forth with corporate through my BBB complaint. Issue #1 - Well the self tapping screws were garbage, every one of them, couldn't penetrate the steel. menards 16 7/8 X 16 7/8. The bypass door was only $163.00. None of those doors are 'Larson' brand! cornelius ladder skimmer aquarian 52in chemicals chemical 24ft menards concrete sealers 
The product is poor, like sawdust. They lose customers daily. Excuses have ranged from bad workmanship and returns to shipping issues. Another false alarm since they had no clue as to the status of the doors and had not bothered to check. When doing so the sales rep stated if we see the price go down in the next 30 days to simply bring receipt to cust service desk. NOT ONE worthless customer service person asked me if I needed any help or even acknowledged I existed in their world! antifreeze rv fvp menards marine gallon I needed this roof to cover my skid steer and multiple attachment before winter came that was came in late August, to protect not just from the elements, but critters that love to make homes and food in the oddest of places. Filled out accident report and they refused to pay the measly $200 it would have cost to fix Gonna lose a lot more than that because my family and I refuse to shop there anymore!!! A few hours later I received an email from the local store manager advising my order would not be in until 4/16/18.
We finally made it to the desk and the lady asked, "What can I do for you?" If only she was as willing to try and look into the details as much as Tyler was she would not have portrayed such a poor example of customer service and cost her employer what had been a long standing customer.
When the door arrived, Menards replaced it with a cheaper door, about half the price I paid. If not obvious, I will no longer be shopping at Menards, but will not stop my complaint until Menards rectifies the situation. Please keep in mind I made a 15' wide path, so nothing scratched this roof.
I can count on 1 hand how many reviews I have left for a business but this one was so shocking, I just needed to take the time to share my experience. He clearly did not want to have any conversation with me and basically cut me off and I ended the conversation at this point. All Rights Reserved. I was super angry because even though I showed them the website they still wouldnt price match it! They told me that sounded fair and then said they wanted me to pay for it!?! I will shop anywhere BUT Menards going forward. Once that store closed, we decided to try the new store in the area. I recently purchased a home and it needs a lot of work. As I previously mentioned I spoke with different stores stating different things EXCEPT consistent information stating that the extent of their obligation is to replace the item. I then made my way through the entry doors, HVAC stuff, tools, lawn and garden, windows, insulation, then outside and looked at their yard maintenance stuff and chemicals, and still, NOT ONE PERSON stopped me and asked if I had any questions, NOT ONE PERSON even looked my way!!! We were told the rest would come later. They just had horrible customer service and no one even thought to try to figure out a way and the manager was so dismissive and rude too!!! Said he was sorry and would swap out 9 bag for me. Other than the ** guy, heavier ** guy (both of whom I initiated the conversation) and the cashier, probably 15-20+ employees walked right past me for well over an hour. Menards has lost me as a customer at all of their local locations as a result of the incompetence, lies and misrepresentations provided from their various stores. So I argued they should give me an extra cap/or part of a cap to match 2', the paint repair kit, and a reimbursement for the 3 drills bit I had to buy for the self tapping screws. I placed and paid for an online order on 1/5/18 for an outdoor security light and camera. I purchased a toilet there in March 2017, had it installed in August 2017 and by January 2018 the toilets porcelain had worn off in numerous places in the bowl. And we walked out. We thought HD was bad. We were assured that the doors would arrive in a weeks time and that text message would follow apprising us of the delivery. shock chlorine pool liquid case chemicals I purchased 2 pallets of wood fuel pellets (100 Bags) from Cuyahoga Falls Menards. Their record keeping is awful. First load of materials came and not only were all the studs the wrong length, but garage doors were not included. I had to wait on hold over 30 minutes to get to talk to a person there. Even with all the documentation I provided the latest from the Customer Service Manager - The refund policy was spelled out and I had opportunity to cancel my order after I received notice that it wouldn't be in until 4/16/18. I tried to return a chainsaw yesterday 2/23/18, the person at the returns counter told me I needed to remove the bar oil. I took the electric saw to my pickup and dumped the oil in a cup and put that in a trash can in the front of the store. Please note: Many of my neighbors have storm doors and NONE of them have this problem. Nevertheless, the staff are really good. The door traps so much heat in summer (and winter) that the molding on my steel door window has warped in 6 months and the paint has faded (see picture). So another 30 minutes goes by manager shows up and starts helping out another customer cause he cut in to ask a quick question! I received the product and at least 10% of the bags were either ripped or the pellets. I attempted to have a conversation with him and he did not seem interested in helping me in any way. 
Well come to find out you need a forklift, then they said they will send their local truck with the forklift on it - driver was afraid to deliver down the driveway (mind you it is a tight turn) but semi-trucks were in and out with gravel all week. I purchased this high(est) end Larson's storm door from Menards. I went to getmore, Serving Country Club Hills and the Surrounding Area, Had a pool heater installed by Sundown. More often than not, an extended warranty is purchased with major products. We value your privacy. We just want to return the thing and get a different one!!! The glass is supposed to be e-rated but obviously is not. Now the rub! We recently purchased $1,600 of deck railings, which were not in inventory, so we were forced to order them online in the store. Had them delivered. And second yes we used it because thats why we bought it not for it to just sit there!!! But thats not their fault.
Nope. Builder had to order shingles locally at additional expense to us. But the cashier turned to chat with the other cashier. These guys wanted me to take the roof off and bring back the panels for inspection instead of looking at the ** pictures on my phone. Regardless I had to still put them up cause I was out of time. Hinges are not reliable. It was 15 trips. I only wish I had gone online to see all the negative feedback about them on the various websites. An assistant manager of the Warren store told me during one of these conversations that had I just gotten the toilet painted I would not have incurred this reinstallation cost. Is this customer courtesy a joke? When they unloaded 168 $2000 garage door off they proceeded to walk on boxes as they unloaded so upon opening they were badly bowed and had scratches in paint. I brought them both back and they would only give me store credit, no refund. And a 7 day return are you kidding me? I bought high value items with 8 dollar rebate and when I went to return many items next day they told me because I used rebate that was not even close to value of what I bought. He proceeded to push door into bed and damaged tailgate. I am very disappointed with this purchase - a product liability sitting on my front door. When we tried returning an excess panel ($200), we were told by the store manager that there was a 25% restocking fee because it was a "special order". We are sad as we love shopping there. You could tell she love her job and knew what she was doing.
We opted to use the one in Washington. I went to my local Menards in Oakdale MN because they had a filter for my pond, when I got there the filter they had left on the shelf had been sitting there for at least a year with dust and already had been opened. I said, "I love the power washer and plus did you notice on your receipt it states and gas powered item cannot be returned or exchanged if it's had gas or oil in it and not in original package." The location has 3 creeks flowing through it, with muddy, hilly terrain, with a 15' wide trail going back 1500'. A kid visiting my house yelled in pain when she tried to open the door. This has been just a miserable experience. culator It's the principle here not the cash. 1st and last time with Menards. I have special order of 5 air conditioner and heat unit on 12th July 2018 and they received full in 18th July 2018 and today is 27th July. That is when I found out he has worked for Menards for ~ 8-10 years and has traveled all over the state to work at and help set up other stores in and out of Michigan so he apparently is the new dummy that Supervisor Ebony that he was. This may not be the company for you as I know it is certainly not the store for me. Unfortunately, I had to buy one more piece of this garbage (for lack of other options locally).
flocculants clarifier clarifiers This was through the Williston North Dakota store. I asked the young tall ** guy in the department, and although he was polite and tried to help, all he did was the same thing I could have done, read and examined all the products to see what the labels said! Still didn't received it and they charge $89.00 for delivery, I call on 25th July to dispatcher co-ordinator and the guy said, "Your order is set up for delivery on 27th July before 5:00 pm," but I didn't received on 27th July, I call to find out, they said it's not set up for delivery on 27th July and now they set up for 30th July for delivery so let see, but VERY BAD CUSTOMER SERVICE, NEVER GOING TO BUY ANYTHING FROM MENARDS. They are a huge store with lots of goods but they lack the most important item in their store and that's a heart.
Hot Tub & Pool, Pool & Hot Tub Service, Outdoor Furniture Stores, Serving Shorewood and the Surrounding Area, Bought a hose to connect sand filter to pool return. They don't care. Apparently the computer records were not updated they tell us now. Really? Never shop there, Be the first one to find this review helpful. Then 2 days later we find out the Dutch doors are there but no door frame - WHAT THE HECK MENARDS. Third delivery of soffit pieces still not correct and one piece missing. Now the latest excuse is that MasterCraft (the manufacturer) have run out of raw material. I am not sure I will ever get my money credited back. After 9 weeks and numerous phone calls to Small Engine Specialists, it was obvious they were't in a hurry to fix our merchandise, the warranty by this time had expired on the weed trimmer. The people at the PRO desk and complete and utter idiots, every time I ask them question, it's "I don't know," "I don't know," "Let me check what it says on the site," and they read me word for word the description like I haven't done that. I am wondering why they did not see or check the number of the item. Nobody could definitively tell us the status of the doors. While each store carries the Menards name, each store is basically independently owned and operated with inconsistent policies and procedures. She said, "Well sorry sir. When we try to return it, "SORRY BUT ONCE YOU PUT GAS IN IT, YOU CAN'T RETURN IT." 24 hrs later the guy named "Ray" came back and said, "Sorry there is no price adjustment on this." In May of 2018, a self propelled push lawn mower and a weed trimmer stopped working after the first use in the spring. All because of one rude woman that made a customer feel like her investigating a price discrepancy was a major inconvenience and felt the need to end the experience with a snide comment almost to get the last word in and show me she wasn't going to do something she didn't want to do. I hope Amazon takes them out. This form, the requested pictures, the receipt, an estimate showing the cost of the reinstallation all had to be sent to their main office in Wisconsin via snail mail. 2017 July. There was no persuading him that this was not appropriate and the salesman denied ever telling us that the items were returnable. For more information about reviews on ConsumerAffairs.com please visit our So a week or 2 later I went to the Menards, closer to my home instead of the job site, New Baltimore, Michigan. See reviews below to learn more or submit your own review. At the time, the fact that the date promised was more than 90 days beyond the purchase date was not an issue. I can't help you.". How do I know I can trust these reviews about Menards? FAQ. After waiting almost 3 weeks for a response to my submission sent by certified mail since I wanted to be sure this was received, I get a letter in the mail from Menards telling me that they forwarded a copy of my complaint to American Standard who made my Eljer toilet. Upon cashing out the cashier told me my total was ~$140 and I commented that couldn't be right and we started verifying the prices. It arrived and measured. Then 2 days later they decide to "try" it - it was fine in and out. I expected to pick the item up after the date it was promised to be in. What is most frustrating and infuriating is the total lack of responsibility, accountability or any remorse from managers or asst. Ebony did some checking and said the price that rang up must be correct and I explained again that I just spoke to Tyler less than 5 minutes ago and asked her to contact him to verify. We value your privacy. He finally assured us that all doors would arrive by 6/15. I was advised that I had to call American Standard to confirm receipt of the letter acknowledging the $25 gift card. This time we ask them for delivery however only 6 are delivered. Regardless, I put everything I had up and was done and it snowed 5 days later with the major temp drop. Their only response is that it, "Is out of our hands". (What big box store has no way to contact the main location directly? Seriously, NOT ONE! Another kid whose face happened to touch the glass/knob had red burn marks on her face. Service on returns at the Garden City, Ks store. MENARDS IS CORRUPT, THEY ARE LOSERS. I want to return this but Menards customer service (Wixom, MI) is miserable. So I asked for a manager and he replied, "Sorry no price adjustment Andrew." cyclonic cleaner Deliver was short by ALL of the actual small lumber (only $5000 worth of material) had to set up for the next day. I will never again put money into this business! We signed a contract in mid Marchmore. For the sake of your sanity do not shop at Menards, specifically the one in Warren, Michigan. My background Is carpentry/builder, have a builder's license, and do have experience putting on metal roofs. Surprise surprise. So I said, "You have to be kidding me.
We are at this moment at their mercy and they know it. His only response is that it was out of his hands and he didn't know the whereabouts of the doors. Unsubscribe easily. bromine tub Unfortunately, the items keep getting poorer in quality and the people working there know nothing about what they are selling or what is in their store. Went to the store Wichita, Kansas on Maize road. Who does that?! I sure wished I would have read some reviews before ordering anything at Menards. Adult guests have been caught by surprise at the temperature of the glass and knob i.e. So I'm a contractor, but this was for myself! I will never shop Menards and stick with Lowe's and Home Depot. starter kit pools chemical tablets The size was stated to be 18" X 18". We made several calls to Menards to no avail. I'm sticking to Lowe's. Cashiers act like they are in high school. pool clarifier water super 32oz Crazy! Menards return policy sucks. The delivery is very very late. chlorinating silkguard No thanks. Sales manager don't know whats happening in receiving and the manager has no grip over anything. She said it was self-check. So my better half piped up and asked for a manager. They would spin spin spin and never tap. Now I ask the clerk if he is kidding, he says no his manager has made this a requirement. Finally he gets to me and I tell him all the same information and he tells me I need to go to the Menards where I purchased the roof at, cause there was nothing he could do. Employee helped load already damaged $700 entry door into my brand new truck. It is difficult to remove the glass and insert the net. I told the guys in the pro section the size of the roof and gave them all the information needed to get me what I need. I left the new saw and the $300 worth of electrical supplies at the counter and took my business elsewhere. I called Menards to find out where to take them to be fixed. Unsubscribe easily. Paid for it and left. It's a 20 acre lot, front of the lot nearest the road has a wetland section and the back in regular land. This store just recently opened." The removal and the reinstallation of the replacement cost me $120. Sorry mam." After 5 more days we get a text about arrival of doors. Not only was MS. Ebony unwilling to reach out to the person that just less than 5 minutes ago, she also insulted him by "assuming" he was new and didn't know what he was doing" but then inserted her own version of customer service by getting the last word in and thanking me for removing the item from my cart and saying in a snide tone "Thanks for doing that, it saved me the work".
