Eyeconic's support team continues to reject and deny that this took place, even after being sent all three versions of this prescription, and refuses to take responsibility for their false claims that the lenses were remade. BBB is here to help. Unfortunately I cannot afford to go to the doctor for the prescription check nor do I have a car to travel. We repeated that we needed Mr. Jardon to supply a copy of his updated prescription. International Association of Better Business Bureaus. However, it may take up to 30 days (one full billing cycle) depending on your financial institution.The remaining allowance on your benefits is available for use immediately.

My feeling is not great customer service! They are now refusing to accept the Doctors feedback and refusing to re-make the glasses again, and are insisting for some reason, that I go back to my Doctor a fourth time. On May 17, our Returns department received an email from Mr. Jardon requesting an update on the exchange process. On May 27, Mr. Jardon emailed our Customer Care Team asking why there was a delay in processing his exchange. Most recently on August 31st, on which the "remarks" section clearly shows the doctors feedback concerning the inconsistencies (for the second time). The amount that wasnt covered is about the same as ordering full price lenses making me feel that this is basically a scam to sell insurance covering an enormous markup. We understand Mr. Schoonbeck's frustration and we apologize for the inconvenience. We emailed Mr. Jardon to notify him know that him that his eye care provider was unresponsive, and we would not be able to proceed. The order was placed online with Eyeconic, glasses received, I felt something was wrong. It was received on time and accurate!! Heres the problem! ***** style="color: rgb(55, 61, 65); background: white; font-size: 10pt; font-family: Arial, sans-serif; letter-spacing: ****pt; line-height: 107%;">. We would like to express our sincere apologizes for the experience he had with Eyeconic and any inconvenience this may have caused.On November 16, **************** sent us his prescription and his order was validated that same day. I asked them for an exchange and they said they would not provide a refund for the additional costs for the blue light filter. Your team rejected the new prescription because it matched the old prescription. At this time, we have reached out to Mr. ******via email to let him know his refunded has been processed for both is out-of-pocket cost and the portion of his vision benefits that were used.

This time my prescription was verified and excepted but they canceled my order#EYECMO101515001 again. There are 4 different etchings in the field of vision that cause severe headaches. There mistake they could wait if it didnt get back then bill me because that would if been my mistake. The glasses are fine, measurements are accurate to what the website says, prescription seems correct. Please see the attached response to the rejection from Mr. Schoonbeck. Well guide you through the process. We did not receive a response to the repeated voicemails that were left for the provider. Members could be losing out on paid for benefits purchased from VSP. Eyeconic has continued to refuse to make the glasses to specification. Returned them under warranty and replacements were worse. Please see the attached to the complaint submitted against Eyeconic ***********************,Complaint ID: ********. However, the new glasses were the same as the old, they were never remade. HOWEVER, they will not send back a replacement until AFTER I ship and they receive my current pair. Please see enclosed email response from May 27th. Customer Reviews are not used in the calculation of BBB Rating, of those, 9 complaints were closed in last 12 months. Will definitely be using Eyeconic in the future! ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">We write concerning the complaint filed with the Better Business Bureau by ******************************* regarding a redo/refund request for glasses purchased with Eyeconic on March 16, 2022. Mr. Jardons prescription was validated as a courtesy to Mr. Jardon, as his eye care provider was unresponsive to our requests for his prescription. its been over a week and i have never received my order. Your inability to understand this is what ultimately spawned the BBB complaint. Eyeconic accepted and claims to have remade the lenses. It took about 20 days to receive my lens and frames but they were perfect, had to get the frames corrected at a local optometrist but other than that they function perfectly. Thank you for your continued help with this process. I made an ordering mistake and customer service was great. Your benefits have been reinstated, so you will be able to apply them to the new order. Additionally, their ****** Reviews are locked and the review page on their ******** page has been removed. Very disappointed with this company. Our hope is that this will allow **************** to obtain the necessary information to begin the redo process and utilize his glasses.

But the company Eye-conic accommodated my request.I can see with the updated prescription they provided.. On May 6, we received Mr. Jardons contact lenses in our Returns department. Ordered two weeks ago and no contacts, but they got my money on time. Mulitple people are trying to reach out to them via ******** with no avail. Eyeconic support told me to take the glasses to a partner or my eye doctor. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Regards, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">**** St. Geme, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Manager, Eyeconic. I guess theyre not the only ones affected by Covid. I explained Im heading out for a trip and had no time. Youll get useless glasses & lose your benefits for the year! I reached out via email on the 19th to ask this be escalated to a supervisor to come up with a resolution and I received an acknowledgement that they would do so, but no response. We emailed Mr. Jardon to verify how many boxes of contact lenses he had returned, if the boxes were marked on or opened, and if he would like a refund or an exchange. Now accepting VSP, MetLife & more. Only the "remarks" section had changed, which is to be expected, because the prescription itself has not actually changed despite the three trips to the eye doctor. They contacted my doctor for me to get my prescription sent to them.

I've waited longer for less customized and tailored things. Mr. Jardons prescription was validated as a courtesy to Mr. Jardon, as his eye care provider was unresponsive to our requests for his prescription. ***** style="color: rgb(36, 36, 36); background: white;">The original product must be received by Eyeconic within ************************************************************ resalable condition. We attempted to contact Mr. Jardons eye care provider on May 20. I have contacted them via email and phone multiple times about the issue.

Eyeconic is your source for high-quality frames & contact lenses. The whole process worked very well and I am pleased with the look and feel of the glasses. I can see clearly nowyou know the rest. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I asked if I could send them back for prescription verification and correction, they said that due to Covid I could not do that. On April 11, Mr. Jardon purchased contact lenses on Eyeconic, and his prescription was validated Saturday, April 17. My insurance company will now show I already used my benefit and I have to go all year without glasses! I contacted support who gladly and appropriately allowed them to be shipped back and re-made, I just had to go to my Doctor to review the lenses to confirm they were not correct, this would be the second trip mind you, the first being to get the original prescription.

Twice I called customer service and received excellent care. Mr. Jardon agreed to having his order partially refunded. It makes no sense to go a fourth time when I've already gone on the 31st AFTER you "remade" the glasses to have them checked. His funds have returned and his benefits restored. Since he does want to do this, we will not proceed with his order. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Verification can help ensure real people write reviews about real companies. Our records show the order was fulfilled based on the prescription image **************** provided. This is standard at many providers online. On May19, Mr Jardon responded that we needed to contact his eye care provider for his current valid prescription.

Eyeconic required I go back to my Doctor a forth time for the same reason, for which I refused to do, as I had just gone not 24 hours prior and already confirmed the glasses were remade incorrectly and supplied their support team with this information. It was a straightforward purchasing process with nice options to go with my insurance. They did not acknowledge the fact that this started happening prior to the warranty period.

I used the virtual assistant to purchase the frame.It was very convenient. Eyeconic can continue to argue their point and manipulate facts but the true facts are as follows: I went to my eye doctor to get a prescription.

DO NOT RECOMMEND!

hi - i got an email that order EYECMO101372236 would shi* out on 12/23 but i have never received it. **************** contacted our Customer ********************** Department by email on December 16, once he had received his order and expressed that he was experiencing difficulty with his prescription. My son liked a frame on their website. On July 6, Mr. Jardon contacted our customer care team requesting a supervisor review his requests. Mr. Jardons prescription was validated as a courtesy to Mr. Jardon, as his eye care provider was unresponsive to our requests for his prescription. I received a faulty pair of glasses (one of the lenses does not fit the frame). I purchased a pair of glasses 3/1/2021. And, I got the best price for high-quality progressive bifocals. While I appreciate their response once contacting the BBB this is not information Eyeconic or VSP share when contacting them. They are wanting me to take the glasses to my prescriber to verify the prescription but I am being charged by the doctor for an appointment, $45.00, and yes I triple checked that this was only for the doctor to verify the prescription. My glasses are loose & Ill need to get them adjusted. After we reviewed Mr. Jardons order and requests, a supervisor contacted Mr. Jardon to explain that we needed a valid prescription to continue with an exchange, or we could partially refund his order for the contact lenses he had returned. My previous glasses when they transitioned were dark. Can i get my item? Going back a forth time would mean going back a second time for the same request, and getting a second copy of the third prescription I already sent. When I sent an email to find out why my order was canceled without a phone call, the reply Unfortunately, once an order has been cancelled, we are unable to continue working on the order. No one seems to know why it wont shi* out. I recommend my friends to Eyeconic whenever I get the opportunity.

We suggested to Mr. Jardon that he contact his provider himself for a copy of his prescription.

On May19, Mr Jardon responded that we needed to contact his eye care provider for his current valid prescription. The system isnt as easy to use as some of the other online providers. This is completely unreasonable, this company is fraudulent and stealing peoples money. All reviews are published without moderation. Your team instead refused and continues to refuse to understand the timeline, and continues to ask I go back a forth time, incorrectly assuming I never went and am somehow lying about it despite sending you a new prescription. Dear Mr. ******:We write regarding the complaint filed with the Better Business Bureau by Patrick Jardon concerning the contact lenses he purchased with Eyeconic on April 11, 2021. Time to spend a few more dollars and just ship UPS, FedEx or USPS eyeconic. Better price than my eye doctor. No issue filling out the order but return has been exercise in futility, We write regarding the complaint filed with the Better Business Bureau by. I am unclear what further remuneration he expects. I received my order packed very well, and quickly.The glasses and lenses are made very nicely.

We emailed Mr. Jardon to verify how many boxes of contact lenses he had returned, if the boxes were marked on or opened, and if he would like a refund or an exchange. Do yourself a favor and find a different company that actually cares if packages get to their customers in a timely manner. ComplaintsComplaints for Eyeconic, Inc.LensesView Business profile. It was clear Eyeconic had no intention of properly completing the prescription and it is clear based on feedback from my Doctor the glasses were never actually remade, they shipped back the same exact lenses with the same exact issue, and subsequently refused to fix the issue when they were called out on it by my Doctor. I proactively attached the new prescription with the updated doctor feedback. Will order again in the future. Please allow 3-5 business days for the refund to reflect on your bank account. We did not receive a response to the repeated voicemails that were left for the provider. The information was relayed to Eyeconic, a new prescription was provided. Please see the attached response regarding Complaint16430485 versus Eyeconic. Basic shipping from their location to mine is two days, not two weeks. My only hope is that by sharing my experience others can be spared from this frustration lost money and false advertising. It was their mistake they should of said Ill send ASAP! I asked angel * at their com*any when it will shi* out - she said on 12/29 it should - it never did. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We write regarding the complaint filed with the Better Business Bureau by Patrick Jardon concerning the contact lenses he purchased with Eyeconic on April 11, 2021.

I would like to order eyeglasses from Eyeconic.

I purchased the additional blue light lenses because their exchange statement said they would accept the glasses back for an exchange if I was not happy with the product.

County and I ordered the way the guy told me. Our Customer ********************** Department again advised her ***** style="color: rgb(36, 36, 36); background: white;">that we could redo her lenses with no additional refund or issue a full refund and reinstate her insurance benefits. My husband used this process two years ago and was reimbursed some of the cost after much challenging information and filing a complaint with the BBB. (The small seems like it is more for a smaller teenage face FYI) The good thing is that they didnt have to be adjusted and dont fall off my face. Limited lens replacement protection. I am sorry, but with my vision, I can't afford to go 2-4 weeks without glasses. Thank you! I have dual VSP benefits. Contacts shipped one day shy of two weeks ago. Due to the inconvenience that this has caused, we have issued a refund of $45.00 to the original payment method on file to cover the cost of the prescription re-check.